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Joanne Hooker nplaw

Joanne Hooker

Practice Support Co-ordinator

Email joanne.hooker@norfolk.gov.uk
Tel 01603 223418

Joanne has worked for nplaw and its predecessors since 1988.

She is the Practice Support Co-ordinator and manages six Practice Support Officers and the Practice Support Assistant.

Her other main responsibilities include:

  • Ensuring compliance with the LEXCEL requirements by monitoring File Reviews, updating the Practice Manual, updating the nplaw Staff List with new starters and leavers, monitoring Risk Assessments and preparing information for the Annual Risk Audit Report;
  • Renewing Solicitors/Barristers Practising Certificates and dealing with CILEx and NNLS subscription renewals;
  • Keeping staff details updated in the nplaw Business Continuity Plan;
  • Making referrals to the IPRS Musculoskeletal Injury Rehabilitation Service;
  • Adding/removing staff to/from the online Telephone Contact List;
  • Setting up Annual Leave Records for all staff and Flex Sheets for new staff.
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