Experienced Dedicated

Business development and support team

Our business development and support team is responsible for a range of services including:

  • quality management;
  • case management;
  • financial and performance monitoring;
  • client relationship monitoring;
  • marketing;
  • communications;
  • library services;
  • knowledge management;
  • professional development and training;
  • administrative and secretarial services.

Our current business development and support team comprises:

  1. Chris Reynolds

    Chris Reynolds nplaw

    Practice Manager

    Email chris.reynolds@norfolk.gov.uk
    Tel 01603 222215

    Chris Reynolds is nplaw’s Practice Manager. After graduating from London University he went on to obtain a diploma from the Chartered Management Institute and an NVQ vocational assessor award. Chris has worked in legal practice management since 2001 and held a number of other management positions in local government before that. Prior to joining nplaw, Chris co-ordinated preparations for the first ever local authority Lexcel award in Norfolk and has developed a number of quality assurance, client care and efficiency initiatives in legal practices since. Chris is a keen advocate of continuous business improvement and liaises with counterparts in other local authority legal practices on a regular basis to share best practice and innovation.

  2. Fiona Anthony

    Fiona Anthony nplaw

    Professional Support Lawyer & Senior Lawyer (Planning & Environmental Law team)

    Email fiona.anthony@norfolk.gov.uk
    Tel 01603 222943

    Fiona is a Senior Solicitor in nplaw’s Compulsory Purchase Order Team where she works for three days a week and she spends two days a week in her original role as a Professional Support Lawyer, responsible for training, research and business development. Fiona is also nplaw’s Training Principal, with responsibility for our trainee solicitors.

    Experience:

    Fiona undertook her training contract in private practice and, after qualifying as a solicitor, spent two years in a local firm dealing with family and employment work. She then moved to Norfolk County Council’s Legal Department to specialise in child protection and adoption and was a member of the Law Society’s Children Panel.

    After the birth of her second son, Fiona became a lecturer teaching law on various degree courses and qualified as a teacher. At the same time, she was an Independent Member of Norfolk Police Authority for four years and a non-executive director of a housing association for six years. Fiona has also been a member of the Institute for Learning’s Professional Practice Panel, hearing disciplinary cases against teachers in further education institutions. She was appointed as Independent Person for a district council under the Localism Act in 2012, a role which saw complaints against district and parish councillors referred to her for her views to be taken into consideration when determining whether they had breached their council’s Code of Conduct. She is currently a non-executive director of a healthcare community interest company, having a seat at board level representing the patients’ voice.

    Since joining nplaw, Fiona has developed expertise in the area of compulsory purchase, streamlining the organisation’s processes, producing guidance notes and keeping lawyers and clients up-to-date with the many recent changes in the law, as well as running her own caseload. She and Jane Linley, Head of nplaw’s Planning and Environmental Law Team, prepare and deliver training in this area across the country and Fiona regularly speaks at national conferences. Fiona has recently produced training materials for CILEx Law School to train the staff of a major public sector organisation in CPOs, which has involved writing two manuals on “Compulsory Purchase Policy and Procedure” and “Compulsory Purchase Compensation and Valuation”, delivering a series of live and recorded webinars and writing assessments. She is currently assisting with drafting some of the legal documents for the development consent order application for the Great Yarmouth Third River Crossing.

    Specialist Areas:

    • Compulsory purchase orders
    • Training

    Qualifications:

    • University of East Anglia – LL.B (Hons)
    • Admitted as a solicitor in 1991
    • University of East Anglia – Master’s Degree in Family Justice
    • Teaching qualifications – DTLLS (City College Norwich) and QTLS
  3. Business development and support team

    Our business development and support team is responsible for a range of services including:

    • quality management;
    • case management;
    • financial and performance monitoring;
    • client relationship monitoring;
    • marketing;
    • communications;
    • library services;
    • knowledge management;
    • professional development and training;
    • administrative and secretarial services.

    Our current business development and support team comprises:

  4. Sam Copping

    Sam Copping nplaw

    Practice Support Officer (Child Protection/Dispute Resolution Teams)

    Email samuel.copping@norfolk.gov.uk
    Tel 01603 224317

  5. Joanne Hooker

    Joanne Hooker nplaw

    Practice Support Co-ordinator

    Email joanne.hooker@norfolk.gov.uk
    Tel 01603 223418

    Joanne has worked for nplaw and its predecessors since 1988.

    She is the Practice Support Co-ordinator and manages six Practice Support Officers and the Practice Support Assistant.

    Her other main responsibilities include:

    • Ensuring compliance with the LEXCEL requirements by monitoring File Reviews, updating the Practice Manual, updating the nplaw Staff List with new starters and leavers, monitoring Risk Assessments and preparing information for the Annual Risk Audit Report;
    • Renewing Solicitors/Barristers Practising Certificates and dealing with CILEx and NNLS subscription renewals;
    • Keeping staff details updated in the nplaw Business Continuity Plan;
    • Making referrals to the IPRS Musculoskeletal Injury Rehabilitation Service;
    • Adding/removing staff to/from the online Telephone Contact List;
    • Setting up Annual Leave Records for all staff and Flex Sheets for new staff.
  6. Sally Winsor

    Sally Winsor nplaw

    Practice Support Officer (Public Law & Standards Team)

    Email sally.winsor@norfolk.gov.uk
    Tel 01603 222630

  7. Yvonne Ives

    Yvonne Ives nplaw

    Practice Support Assistant (Child Protection Team)

    Email yvonne.ives@norfolk.gov.uk
    Tel 01603 222653

  8. Sebastian Teterra

    nplaw Sebastian Teterra

    Practice Support Officer (Planning/Property Teams)

    Email Sebastian.Teterra@norfolk.gov.uk
    Tel 01603 222113

    Role: Sebastian commenced his career at nplaw in January 2018, and currently works in the property, planning and environment departments. His workload consists of assisting fee earners in the production of agreements, contracts and leases; conducting Land Registry searches, ordering reports for due diligence in conveyancing; interpreting land title ownership; arranging training for lawyers; diary management; overseeing the sealing and execution of various legal documents and maintaining the Council’s seal register; co-ordinating with nplaw’s other departments to ensure timely responses under the Parish Council subscription service; as well as payment of invoices; arranging CHAPS and BACS payments; and facilitating access to the Council’s deeds for fee earners.

    Background: Sebastian is currently undertaking the Legal Practitioners’ Course and Master of Laws at BPP Law School, Cambridge. He graduated from the University of East Anglia in 2017 with a 2:1 LL.B (Hons), achieving first class results in employment and discrimination law amongst others. Sebastian intends to practice in this area as a solicitor in the not-too-distant future. Able to read and write Arabic, and being fluent in German as his mother tongue, he brings a diverse set of skills to nplaw which complement his enthusiastic and engaging character.

    When not studying or working, Sebastian frequents the gym (far less than he would like to), and takes his dog Charlie for walks (far less than Charlie would like to).

     

  9. Laura Holdham

    nplaw Laura Holdham

    Practice Support Officer (Planning/Property Teams)

    Email laura.holdham@norfolk.gov.uk
    Tel 01603 222083

    Laura joined NPLAW in Oct 2017 to assist the property and planning team in the role of Practice Support Officer. She previously worked for the Purchase to Payments team at Norfolk County Council for 4 years. She has worked at the Council currently for just over 10 years, predominately in finance exchequer services, but before that she did a two year secretarial course at Norwich City College resulting in a certificate in business administration.

  10. Tobias Smith

    tobias smith nplaw

    Practice Support Officer (Child Protection/Dispute Resolution Teams)

    Email tobias.smith@norfolk.gov.uk
    Tel 01603 223312

    I am a philosophy graduate with a Master’s in Social Philosophy. After leaving UEA, I was a retail manager for 5 years before retraining for a legal career. I hold a Legal Secretaries Diploma from the ILSPA and a Level 4 Diploma in Paralegal Studies from the NALP, and I am currently working towards further CILEX qualifications following my completion of the Level 3 certificate in Law and Practice.

  11. Tamara Parfitt

    tamara parfitt nplaw

    Practice Support Officer (Public Law & Standards Team)

    Email tamara.parfiltt@norfolk.gov.uk
    Tel 01603 222630

    Tamara joined nplaw in April 2018 as a Practice Support Officer, supporting the Public Law team. Tamara has previously worked in a variety of roles with extensive admin experience as well as complaint handling experience. Prior to that Tamara has experience in programming and software support.

    In her spare time Tamara enjoys playing badminton and plays in the Norwich and District League for her club.