Terms of Website Use

These terms of use govern your use of the nplaw website. Please note that our privacy policy also forms part of our terms of use.

Changes to our terms of use

We may amend these terms of use from time to time, and the revised version will be effective when displayed here.

Information about us

nplaw (Norfolk Public Law) is a shared legal service hosted by Norfolk County Council. Our LEXCEL accredited team of lawyers is authorised to provide legal services to public sector organisations and local charities.

nplaw is based at County Hall, Martineau Lane, Norwich, NR1 2DS.


nplaw is authorised and regulated by the Solicitors Regulation Authority with registration number 65083 (SRA). The SRA’s Rules can be found in its Code of Conduct 2011, available through the following link: http://www.sra.org.uk/solicitors/handbook/code/content.page

The SRA is the independent regulatory body responsible for solicitors. The Legal Ombudsman is the independent body responsible for handling complaints. Please note that The Law Society of England and Wales is the designated professional body for solicitors. Although it was previously responsible for regulation and complaints handling, it now has a purely representative function.

Reliance on information

This website, and all of the material within it, has been prepared with the aim of providing key information only and does not constitute legal advice in relation to any particular situation. While we aim to ensure that the information is correct at the date on which it is added to the website, the legal position can change frequently, and content will not always be updated following any relevant changes.

Our liability

We will use our reasonable endeavours to ensure that the information on our website is accurate. However, you acknowledge and agree that nplaw and its employees accept no liability whatsoever in contract, tort or otherwise for any loss or damage caused by or arising directly or indirectly in connection with any use or reliance on the contents of our website, except to the extent that such liability cannot be excluded by law. We have no control over, and therefore accept no responsibility for, the content of any third party website.

Nothing in these terms of use shall exclude our liability to you for fraudulent misrepresentation by us or our employees or for death or personal injury resulting from our negligence or that of our employees.

Misuse of our website

You agree not to reverse engineer, hack, decompile, copy or adapt any software or other code or scripts forming part of our website nor attempt to transmit to or via our website any information that contains a virus, worm, trojan horse, or other harmful or disruptive component.

Links to our website

You may create a hypertext link to any pages on our website. However, please be aware that we may change the structure of our website without notifying you so any links you create may become out of date. You may wish to check them on a regular basis.

Intellectual property

The content of these pages is protected by copyright. You may download and print extracts from this website and you can provide extracts to others – but you must not sell our content or republish it except as permitted below.
You may copy materials on this site to third parties provided that any such copy is accurate and not misleading, is provided free of charge, acknowledges nplaw  as its source and prominently features both this limited right to copy and the nplaw web address: http://www.nplaw.co.uk

You are welcome to link to any of our pages, but do not do so in a way that is likely to give your users the mistaken impression that our content is yours or that our site endorses or is affiliated with yours. Framing of this site or any part of it is not permitted without our express permission.

Jurisdiction and law

Our website relates only to the laws of England and Wales except where expressly stated otherwise. These terms of use shall be governed by and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales in respect of any disputes which may arise in relation to our website.


If you have any queries about these terms of use, you should contact us by emailing enquiries@nplaw.co.uk.

Complaints procedure

It is important that you are aware of what you should do if you encounter any problems with our services.

The complaints procedure applicable to nplaw is as follows

  • If you are in any way dissatisfied with the service from nplaw, you should take the matter up with the person who provided the service or the Team Lead within nplaw or the Practice Director. In any event, the Practice Director will investigate the matter.
  • If still dissatisfied, you should write to the Managing Director, Norfolk County Council, Martineau Lane, Norwich, Norfolk NR1 2DH, who will arrange for a review to be carried out. This will look into all aspects of your complaint and what actions have been taken to resolve the matter. Your letter will be acknowledged within 5 working days and we will let you know the findings of the review within a further 15 working days. In the Managing Director’s absence the Head of Democratic Services will undertake this function.
  • If you believe that your complaint is one about maladministration by Norfolk County Council, you may complain to the Commissioner for Local Administration at this address:- The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH.

Anti-bribery and corruption

Our approach to bribery and corruption is one of zero tolerance. All staff within nplaw are required to act honestly and with integrity at all times and must not offer or receive gifts and hospitality that could improperly influence, or be perceived to influence, business decision making. We will not directly or indirectly engage in bribery or corruption in any form and all staff in nplaw are required to comply with relevant anti-bribery laws and regulations.

Privacy Policy

This Privacy Policy describes the ways in which we may use and protect information that we obtain from you when you use this website. If you have any questions or need further information about our privacy practices please contact us.

Information collection

We may collect the following information

  • Information you provide by completing forms on the website, including information you give us when registering on our website, subscribing to services or submitting material or requesting further information;
  • Information you provide if you contact us, for example, an email address
  • Details of visits made to our website (for further information see section on Cookies below).

Use of your information

The information provided will be used

  • to provide this website and any of our other services to you
  • provide services to clients where this requires processing your information on their behalf
  • improve this website and our services
  • for internal business administration including fulfilling any legal requirements
  • to provide you with information and services that you request from us or, where you have consented to be contacted for such purposes, providing you with information which we feel may be of interest to you

Disclosure of your information

Your information will not be disclosed to unrelated third parties except as otherwise provided for in this Policy.

In addition we may disclose your information to third parties where

  • you have consented for us to do so
  • we are under a legal, regulatory or professional obligation to do so (for example to comply with anti-money laundering regulations)
  • we merge, re-organise or transfer all or part of our business in which case your information will be disclosed to potential or actual successors of the business
  • we use third party service providers to provide services that involve data processing (where we use service providers we will ensure the appropriate safeguards are in place to protect your information).

Cookies Policy

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

This category cannot be disabled.

No Cookies used

Category 2: Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

These cookies are not used to target you with online advertising. Without these cookies we can’t learn how our website is performing and make relevant improvements that could better your browsing experience.

By using our website, you agree that we can place these types of cookies on your device.

Google Analytics
1. Our website uses Google Analytics, a web analysis service provided by Google, Inc. (‘Google’). Google Analytics uses cookies to help our Website analyse how visitors use it. The information generated by the cookie about your use of our Website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

2. Google will use this information for the purpose of evaluating your use of our Website, compiling reports on activity for our operators to support the provision of other services related to Internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process information on Google’s behalf. Google will not associate your IP address with any other data it holds.

Category 3: Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Without these cookies, a website cannot remember choices you’ve previously made or personalise your browsing experience.

By using our website, you agree that we can place these types of cookies on your device.

No Cookies used

Category 4: Targeting Cookies or Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

No Cookies used

Blocking cookies

Most browsers allow you to refuse to accept cookies. Blocking all cookies will, may however, have a negative impact upon the usability of this website.

Deleting cookies

You can delete cookies already stored on your computer. Refer to the ‘Help’ section of your chosen browser on how to do this. Obviously, doing this may have a negative impact on the usability of the website.

More information

Information about cookies: http://www.allaboutcookies.org